Privacy Policy
Loong Logistics ApS privacy policy
Loong Logistics ApS ("Loong Logistics ApS" or "we"/"us") respect your personal integrity. This privacy policy explains how we collect and use your personal data. It also describes your rights toward us and how you can exercise your rights.
The policy applies to you who:
Our objective is that you should feel confident that your personal integrity is respected and that your personal data is processed correctly. All processing of personal data within Loong Logistics ApS is in accordance with applicable data protection legislation. Within the EU/EEA, the General Data Protection Regulation ("GDPR")1 applies and such national legislation implementing GDPR.
This privacy policy generally applies to our processing of personal data. If you, when purchasing our services or in any other context, receive a different information text regarding the processing of personal data, that information text shall take precedence over this privacy policy.
What is personal data and what is processing of personal data? Personal data is any information that directly, or indirectly together with other information, can be linked to a living person. This means that a range of different types of information, such as but not limited to name and contact details, IP addresses, contest contributions, choices and preferences, is considered personal data.
Processing is any action taken with the personal data, e.g. collection, storing, modification, processing for different purposes, altering or deletion.
What categories of personal data is processed and for what purposes? When you purchase our services For example, when purchasing our services, we will process your name, postal address, email address, phone number, information related to the content of the shipments (letters or packages) and destination information. Where applicable, personal identification numbers, preferences, behavior patterns, and information on whether you are a legal representative, may also be processed.
Your personal data is processed for the following purposes:
If you are a recipient of shipments (letters and packages) that we convey As a recipient of shipments that Loong Logistics ApS convey, we process your name, address, shipment information, information related to the content of the shipments (letters or packages) and destination information.
Your personal data is processed for the following purposes:
If you visit our Digital Channels and our usage of cookies Whenever you visit/use our Digital Channels, we collect information that you have chosen to submit to us, e.g. names, addresses, email addresses, phone numbers and other personal data.
We may also process information regarding your usage of our Digital Channels, such as transaction history and technical data relating to the units you use to access Loong Logistics ApS’s Digital Channels, e.g. IP addresses, unique device ID and type of web browser.
Loong Logistics ApS offers certain services which require access to information from your mobile device, such as your mobile phone or tablet. It could be photos, contact information, audio recordings and location data. Loong Logistics ApS will never collect such data, unless you have given your explicit consent hereto.
Loong Logistics ApS has places so-called “cookies” on several of our Digital Channels. Through these, information on how you are using the Digital Channel in question is collected. You can find more information on which cookies Loong Logistics ApS has placed on our Digital Channels.
Your personal data is processed for the following purposes:
When you participate in marketing activities, contests and customer surveys If you participate in contests, customer surveys and other marketing related activities that we organize, we will process, e.g. contact information, entries to contests, opinions, preferences and other personal data that you choose to submit to us.
Your personal data is processed for the following purposes:
When you otherwise are in contact with and communicate with us
When you are in contact with us via, for example, customer service functions, we process information related to your customer service request. If you are visiting or communicating with us through our social media accounts (i.e. third party platforms such as Facebook and Twitter) Loong Logistics ApS may receive information on your profile and your interactions on such platforms from the third party platform provider.
Your personal data is processed for the following purposes:
Erasure of personal data Your personal data is processed only as long as it is needed to fulfill the purpose of the processing or to fulfill Loong Logistics ApS’s legal obligations. Thereafter, your personal data is erased in accordance with our erasure policy or internal guidelines for deletion of data.
Legal basis for our processing of your personal data Loong Logistics ApS will always adhere to applicable data protection legislation when processing your personal data. We process your personal data when this is necessary in order to perform an agreement with you or to respond to a customer service request you have made, or when we have a legitimate and compelling interest for processing your personal data, e.g. an interest to market ourselves to visitors of our Digital Channels or an interest in developing and improving our services.
Would Loong Logistics ApS’s processing of your personal data require your consent according to applicable data protection legislation, we will obtain your prior consent to such processing, which is normally done by having you actively tick a box.
Security measures for protection of personal data A high level of security for your personal data is of utmost importance to Loong Logistics ApS, and we have in place appropriate technical and organizational security measures to protect your personal data from unauthorized access, modification,
dissemination or destruction.
Loong Logistics ApS’s duty of confidentiality as set forth in the Danish Postal Services Act, applies to mail, but other information about Loong Logistics ApS’s customers is also treated confidentially. Address information in our directory for mail delivery may in some instances be handed over to authorities based on an obligation in law or other regulation.
Limitations in the transfer of personal data Loong Logistics ApS may engage external partners and suppliers to perform services on behalf of Loong Logistics ApS, e.g. to provide IT services, payment services or to assist in marketing, analysis or statistics. The performance of these services may entail such parties, both within and outside of the EU/EEA, obtaining access to your personal data.
Companies which are processing personal data on behalf of Loong Logistics ApS are obliged to sign an agreement with Loong Logistics ApS in order to ensure a high level of protection for your personal data. For partners located outside the EU/EEA, additional protective measures are undertaken, e.g. the signing of an agreement which includes the European Commission’s model clauses for data transfers, which can be found on the European Commission’s website.
Loong Logistics ApS may transfer personal data to a third party, such as the police or other authority, in the course of an investigation or otherwise when so obliged by law or governmental decision.
External links This integrity policy applies to information that Loong Logistics ApS is processing about you within the scope of our Digital Channels. Loong Logistics ApS’s Digital Channels may sometimes contain links to external websites or services which are not controlled by Loong Logistics ApS. If you follow a link to an external website, you are urged to review the principles for data processing and cookies applicable to the website in question.
Processing of personal data concerning children Loong Logistics ApS’s Digital Channels are not intended for children and Loong Logistics ApS is thereby not knowingly collecting personal data pertaining to children. If you are a legal guardian and learns that your child has submitted personal data to Loong Logistics ApS, we ask that you contact us on the address stated in the section 10 below so that you can exercise your rights to, inter alia, correction or deletion.
Contact information The Loong Logistics ApS entity specified in the terms of the service you use, in the Digital Channel you visit or in connection with any other contact with us, is the controller of the processing of your personal data.
If you have questions about Loong Logistics ApS ’s processing of your personal data, please contact us via e-mail or letter:
Loong Logistics ApS
Elmevej 15
2791 Dragor
Denmark
E-mail: [email protected]
The policy applies to you who:
- are our customer;
- are a recipient of electronic or physical shipments (ex. packages or goods) that we convey;
- visit our web pages, apps, platforms and social media ("Digital Channels");
- participates in market activities, competitions and customer surveys; or
- in any other way comes in contact with us, for example via our customer service.
Our objective is that you should feel confident that your personal integrity is respected and that your personal data is processed correctly. All processing of personal data within Loong Logistics ApS is in accordance with applicable data protection legislation. Within the EU/EEA, the General Data Protection Regulation ("GDPR")1 applies and such national legislation implementing GDPR.
This privacy policy generally applies to our processing of personal data. If you, when purchasing our services or in any other context, receive a different information text regarding the processing of personal data, that information text shall take precedence over this privacy policy.
What is personal data and what is processing of personal data? Personal data is any information that directly, or indirectly together with other information, can be linked to a living person. This means that a range of different types of information, such as but not limited to name and contact details, IP addresses, contest contributions, choices and preferences, is considered personal data.
Processing is any action taken with the personal data, e.g. collection, storing, modification, processing for different purposes, altering or deletion.
What categories of personal data is processed and for what purposes? When you purchase our services For example, when purchasing our services, we will process your name, postal address, email address, phone number, information related to the content of the shipments (letters or packages) and destination information. Where applicable, personal identification numbers, preferences, behavior patterns, and information on whether you are a legal representative, may also be processed.
Your personal data is processed for the following purposes:
- To provide the services you have purchased in accordance with the agreement with you, including the service description and the specific terms of service;
- To provide additional services such as access to Loong Logistics ApS's customer portal on which you can receive information about your shipments and administer power of attorneys for the collection of mail;
- To process complaints and returns or when you in other cases communicate with us via our customer service;
- For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below);
- To analyze and group visitors on our Digital Channels based on selection, prioritization and preferences (so-called profiling) in order to provide you with relevant and tailored information, recommendations, ads and offers;
- To conduct customer surveys;
- To prevent, detect and prosecute fraud and misuse of Loong Logistics ApS’s services;
- To obtain anonymized statistics over the use of Loong Logistics ApS's services;
- To develop, test and improve Loong Logistics ApS's services and the technical platforms on which they are provided; and
- Provided that you have consented to it, to create custom audiences in order for us to send you customized offers and marketing on Loong Logistics ApS's Digital Channels. You may withdraw your consent at any time by using the opt-out tools offered on the Digital Channel where targeted marketing and advertising occur. If there are no such opt-out tools, you can withdraw your consent by contacting us at the contact details below.
If you are a recipient of shipments (letters and packages) that we convey As a recipient of shipments that Loong Logistics ApS convey, we process your name, address, shipment information, information related to the content of the shipments (letters or packages) and destination information.
Your personal data is processed for the following purposes:
- To convey shipments (letters or packages) to the correct recipient;
- To process complaints and returns or when you in other cases communicate with us via our customer service; • For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below); • To conduct customer surveys;
- To obtain anonymized statistics over the use of Loong Logistics ApS's services; and
- To maintain, develop, test and improve Loong Logistics ApS's services and the technical platforms on which they are provided.
If you visit our Digital Channels and our usage of cookies Whenever you visit/use our Digital Channels, we collect information that you have chosen to submit to us, e.g. names, addresses, email addresses, phone numbers and other personal data.
We may also process information regarding your usage of our Digital Channels, such as transaction history and technical data relating to the units you use to access Loong Logistics ApS’s Digital Channels, e.g. IP addresses, unique device ID and type of web browser.
Loong Logistics ApS offers certain services which require access to information from your mobile device, such as your mobile phone or tablet. It could be photos, contact information, audio recordings and location data. Loong Logistics ApS will never collect such data, unless you have given your explicit consent hereto.
Loong Logistics ApS has places so-called “cookies” on several of our Digital Channels. Through these, information on how you are using the Digital Channel in question is collected. You can find more information on which cookies Loong Logistics ApS has placed on our Digital Channels.
Your personal data is processed for the following purposes:
- To maintain, provide, test and improve our Digital Channels;
- To be able to offer you support when facing a problem on our Digital Channels;
- For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt-out from by clicking on a link in each message sent through email or sms/mms, or by contacting us via the contact details below);
- To analyze and group visitors on our Digital Channels based on selection, prioritization and preferences (so-called profiling) in order to provide you with relevant and tailored information, recommendations, ads and offers. It is possible that data from your use of different Digital Channels from Loong Logistics ApS and its group companies is merged for this purpose, and for the purpose of developing products and services;
- To create reports, review the effect of marketing campaigns and create anonymized statistics regarding the usage of our Digital Channels;
- For management, development and testing of our IT systems in order to secure that our Digital Channels upholds high quality as well as identifying and preventing security attacks such as viruses; and
- Provided your consent, to create custom audiences in order for us to send you customized offers and marketing on Loong Logistics ApS's Digital Channels. You may withdraw your consent at any time by using the opt-out tools offered on the Digital Channel where targeted marketing and advertising occur. If there are none such opt-out tools, you can withdraw your consent by contacting us at the contact details below.
When you participate in marketing activities, contests and customer surveys If you participate in contests, customer surveys and other marketing related activities that we organize, we will process, e.g. contact information, entries to contests, opinions, preferences and other personal data that you choose to submit to us.
Your personal data is processed for the following purposes:
- To administrate the marketing activity, contest or customer survey, including communicating the outcome to you and paying eventual prizes;
- To inform about and offer you new marketing activities, contests and customer surveys; • For marketing purposes, among those marketing via mail, email and sms/mms (which you can opt out from by clicking a link in each message sent through email or sms/mms or by contacting us via the contact details below);
- To acquire anonymized statistics from marketing activities, contests and customer surveys, in order to improve our services; and
- To maintain, develop, test and improve Loong Logistics ApS's services and the technical platforms on which they are provided.
When you otherwise are in contact with and communicate with us
When you are in contact with us via, for example, customer service functions, we process information related to your customer service request. If you are visiting or communicating with us through our social media accounts (i.e. third party platforms such as Facebook and Twitter) Loong Logistics ApS may receive information on your profile and your interactions on such platforms from the third party platform provider.
Your personal data is processed for the following purposes:
- In order for us to communicate with you or administer your request through our customer service, email forms and our social media accounts;
- To analyze calls and chat conversations in order to improve our communication and for your and our security;
- To acquire anonymized statistics regarding the usage of Loong Logistics ApS’s communication functions; and
- To maintain, develop, test and improve Loong Logistics ApS’s services and the technical platforms on which they are provided.
Erasure of personal data Your personal data is processed only as long as it is needed to fulfill the purpose of the processing or to fulfill Loong Logistics ApS’s legal obligations. Thereafter, your personal data is erased in accordance with our erasure policy or internal guidelines for deletion of data.
Legal basis for our processing of your personal data Loong Logistics ApS will always adhere to applicable data protection legislation when processing your personal data. We process your personal data when this is necessary in order to perform an agreement with you or to respond to a customer service request you have made, or when we have a legitimate and compelling interest for processing your personal data, e.g. an interest to market ourselves to visitors of our Digital Channels or an interest in developing and improving our services.
Would Loong Logistics ApS’s processing of your personal data require your consent according to applicable data protection legislation, we will obtain your prior consent to such processing, which is normally done by having you actively tick a box.
Security measures for protection of personal data A high level of security for your personal data is of utmost importance to Loong Logistics ApS, and we have in place appropriate technical and organizational security measures to protect your personal data from unauthorized access, modification,
dissemination or destruction.
Loong Logistics ApS’s duty of confidentiality as set forth in the Danish Postal Services Act, applies to mail, but other information about Loong Logistics ApS’s customers is also treated confidentially. Address information in our directory for mail delivery may in some instances be handed over to authorities based on an obligation in law or other regulation.
Limitations in the transfer of personal data Loong Logistics ApS may engage external partners and suppliers to perform services on behalf of Loong Logistics ApS, e.g. to provide IT services, payment services or to assist in marketing, analysis or statistics. The performance of these services may entail such parties, both within and outside of the EU/EEA, obtaining access to your personal data.
Companies which are processing personal data on behalf of Loong Logistics ApS are obliged to sign an agreement with Loong Logistics ApS in order to ensure a high level of protection for your personal data. For partners located outside the EU/EEA, additional protective measures are undertaken, e.g. the signing of an agreement which includes the European Commission’s model clauses for data transfers, which can be found on the European Commission’s website.
Loong Logistics ApS may transfer personal data to a third party, such as the police or other authority, in the course of an investigation or otherwise when so obliged by law or governmental decision.
External links This integrity policy applies to information that Loong Logistics ApS is processing about you within the scope of our Digital Channels. Loong Logistics ApS’s Digital Channels may sometimes contain links to external websites or services which are not controlled by Loong Logistics ApS. If you follow a link to an external website, you are urged to review the principles for data processing and cookies applicable to the website in question.
Processing of personal data concerning children Loong Logistics ApS’s Digital Channels are not intended for children and Loong Logistics ApS is thereby not knowingly collecting personal data pertaining to children. If you are a legal guardian and learns that your child has submitted personal data to Loong Logistics ApS, we ask that you contact us on the address stated in the section 10 below so that you can exercise your rights to, inter alia, correction or deletion.
Contact information The Loong Logistics ApS entity specified in the terms of the service you use, in the Digital Channel you visit or in connection with any other contact with us, is the controller of the processing of your personal data.
If you have questions about Loong Logistics ApS ’s processing of your personal data, please contact us via e-mail or letter:
Loong Logistics ApS
Elmevej 15
2791 Dragor
Denmark
E-mail: [email protected]